RETURNS & EXCHANGES

At RJ Leatherworks LLC, we want you to have the assurance of satisfaction with your purchase. If for any reason you are not pleased with your product, you may return it within 7 days of the purchase date for a refund.

Please note that this policy does not apply to bespoke orders, as these are made to your specific requirements and cannot be resold. Custom orders are non-refundable unless there is a defect in materials or workmanship, in which case we will work with you to ensure a resolution.

To be eligible for a refund, the item must be in its original condition and packaging. Refunds will be processed once we receive the returned item and have inspected it to ensure that it meets our return policy requirements.

Shipping costs are non-refundable, and the customer is responsible for the return shipping costs unless there is a defect in materials or workmanship.

At RJ Leatherworks LLC, we stand behind the quality of our craftsmanship and materials, and we make a pledge to provide products that meet our customers’ expectations. Our limited refund policy is just one way that we fulfill this commitment.

Warranty

At RJ Leatherworks LLC, we believe in the quality of our craftsmanship and the durability of our materials. We stand behind our products and offer a 5-year warranty that covers any defects in materials and craftsmanship.

Our warranty is valid for 5 years from the year we made it, and it covers any defects that are a result of faulty materials or workmanship. This includes defects such as stitching that comes undone, hardware that breaks, or leather that cracks or tears with proper maintenance. As an example, if your product was made in 2022, you are covered through 2026.

If you experience any issues with your product within the warranty period, simply contact us with your order information, a picture of the issue and makers mark (stamped logo) and we will be happy to assist you. Depending on the issue, we may offer a repair or replacement at our discretion.

Please note that our warranty does not cover normal wear and tear or damage caused by misuse, neglect, or accident. Additionally, any modifications or alterations made to the product by a third party will void the warranty.

At RJ Leatherworks LLC, we take pride in our products, and we want you to be completely satisfied with your purchase. Our 5-year warranty is just one way that we demonstrate our commitment to quality and customer satisfaction. Shop with confidence knowing that your investment in our products is protected for years to come.

International Shipments

As a small business based in the USA, we regret to inform you that we are unable to accept foreign sales tax. Any taxes and customs charges that may be incurred upon the arrival of your package in your country are solely your responsibility.

For your convenience, we will ship your order using either USPS or UPS and will provide you with a tracking number via email to keep you updated on the status of your shipment. Please note that the shipping cost does not include any additional taxes or fees that may be levied by your country’s customs department.

Thank you for your understanding and cooperation in this matter. If you have any questions regarding shipping or customs charges, please feel free to reach out to us for assistance.

Thank you for your understanding.

RJ – Maker